FAQ – Shipping, Sourcing & Ordering
Ordering and Payments
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How do I place an order?
To place an order, simply browse our collection, select the items you love, and add them to your cart. Follow the checkout process, provide your shipping details, and complete the payment.
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Can I Request A Custom Mold Or Bespoke Sizing?
Yes. If you need a mold in a size or shape we don't currently carry, reach out through our Bespoke Sourcing page and we'll work with Maé Innovation to source it for you.
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What payment methods do you accept?
We accept all major credit cards and other standard secure checkout options through Shopify.
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How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
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What is your return policy?
See our Shipping & Returns page for full details on returns and exchanges.
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Can I make changes to my order after it has been placed?
Contact us as soon as possible after placing your order. If it hasn't shipped yet, we'll do our best to accommodate changes.
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Is it safe to enter my credit card information on your website?
Yes. Checkout runs through Shopify's secure, encrypted platform, so your payment information is protected.
Product Info and Support
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Do you offer international shipping?
We currently ship within the United States.
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Can Baking Boxes Be Customized With My Logo?
Yes. Chic Bake Box can be customized with your logo for a larger minimum order. Contact us for details.
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Who Makes Your Baking Molds And Mats?
We're the exclusive US distributor for Maé Innovation, a French manufacturer with more than 25 years of experience producing professional silicone, fiberglass, metal, and thermoformed molds.
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What if I receive a damaged item?
Contact us right away with photos of the damage and your order number, and we'll make it right.
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Do You Offer Wholesale Or Bulk Pricing?
Yes, reach out through our Wholesale Inquiries page to discuss bulk pricing for your kitchen or business.