We want you to feel confident in every order you place with The Baking Atelier. Here is how returns, exchanges, and refunds work.

Return Window

If you are not satisfied with your purchase, reach out to us within thirty days of delivery to begin a return or exchange. Items must be unused, in their original condition, and returned in their original packaging to qualify.

How to Start a Return

Contact our team through the Contact page with your order number and the reason for your return. We will guide you through the next steps and provide instructions for sending the item back to us.

Custom and Bespoke Orders

Custom sized molds, bespoke sourcing requests, and logo branded baking boxes are made specifically for your order and are not eligible for return, exchange, or refund once production has begun.

Damaged or Defective Items

If your order arrives damaged or is otherwise defective, contact us right away with photos of the item and your order number. In these cases, we will cover the cost of return shipping and provide a replacement or full refund, whichever you prefer.

Return Shipping Costs

For returns that are not the result of damage or a defect on our part, the cost of return shipping is the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will notify you by email that your refund has been approved. Approved refunds are issued to your original payment method within seven business days.

Questions

If anything about this policy is unclear, our team is happy to help. Reach out through our Contact page and we will get back to you promptly.